He advised that never should have happened and is going to look into that further.Ībout 30 minutes ago, I received a follow up call from him advising that he did speak to a senior support tech and that she advised that they are very much aware of this problem and are working on correcting it. He also said that he listened to my last conversation with Apple Support when I was told the tech rep would call me back and didn't. He advised that he is not tech support but he was going to set me up with a senior support representative, at my convenience, which was going to be tomorrow morning. Although we played a bit of telephone tag we connected this afternoon. Much to my surprise, I received a phone call & email from the Corporate Executive Relations of Apple.
I wrote directly to Tim Cook yesterday, explaining the disappointment in the new operating system and the problem of syncing photos with their own devices.
